Structure and Change: How a Social Service Agency Copes with Dramatic Swings in Client Numbers

By Gloria Zicht

Jewish Communal Service Association of North America (JCSA), September 1998

Refugee resettlement agencies have had to expand and contract in accordance with refugee arrivals. This constant shifting in staff and budget has profound implications for agency structure and staff morale. As the major resettlement organization of the Jewish community, the New York Association for New Americans (NYANA) has developed bureaucratic structures and technology to cope with the many swings in Jewish emigration. Communication techniques and rituals have overcome many symptoms of "survivor guilt" during necessary staff downsizing. In Journal of Jewish Communal Service, v.75 no.1, Fall 1998.

Topic: Social Services, Immigration, Jewish Organizations

Name of Publication: Journal of Jewish Communal Service

Volume/Issue: Vol. 75/No. 1

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Genre: Article

Coverage: New York , United States

Language: English

Copyright Information: Download for personal use, freely distribute link

Bibliographic Information:
Zicht, Gloria. Structure and Change: How a Social Service Agency Copes with Dramatic Swings in Client Numbers. Journal of Jewish Communal Service. Jewish Communal Service Association of North America (JCSA). September 1998: http://www.bjpa.org/Publications/details.cfm?PublicationID=1250


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