The chief dynamic in the relationship between caseworkers and the difficult client is often the struggle to maintain or regain control. Such clients, who display overanxious, blaming, entitled, and complaining behavior, evoke feelings of anger and irritation in their workers. Using a developmental object relations framework to conceptualize these behaviors makes work with difficult clients more manageable. By applying the principles of effective parenting, caseworkers can help facilitate their clients' adjustment.
In Journal of Jewish Communal Service, v.72 no.4, Summer 1996.