Sharing case examples from her agency, the Jewish Social Service Association of New York, the author discusses the impact of transfer between social service agencies for refugee clients who are mostly elderly and sick, focusing on how communicating the agency's mission and operations to the clients empowers them to make the best use of agency services. She concludes that agency purpose and methods have a profound impact on what the client enables himself to do; that ill health and old-age are relative concepts; that people who are financially dependent on an outside source and who are depressed or physically handicapped tend to feel better working within their limitations than they do if they do not work at all; and that transfer between agencies, despite the fear involved, can be used constructively to promote important changes in the client's life.
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Mann, Ruth Z. The Influence of Agency Function on the Protective Role in Case Work with Refugees. The Jewish Social Service Quarterly. Jewish Communal Service Association of North America (JCSA),National Conference of Jewish Social Welfare. September 1945: